Shipping policy

We want your order to arrive as smoothly as possible. This policy explains how and when your order ships. Tarlano is a brand operated by Gardashov LLC.

Where We Ship

Tarlano ships to the United States, United Kingdom, Canada, Australia, and the European Union. If your country is not listed, email us at support@tarlano.com and we will do our best to accommodate you.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding weekends and US public holidays). Orders placed after 12:00 PM EST, or on a weekend or holiday, begin processing the next business day. During new launches, sales, and peak holiday periods, processing may take slightly longer — we will always keep you posted if there is a delay on your order.

Estimated Delivery Times

Once your order has been processed and handed to the carrier, estimated delivery times are as follows. These are estimates and are not guaranteed.

United States: 5–10 business days
Canada: 5–10 business days
United Kingdom: 7–15 business days
European Union: 7–15 business days
Australia: 7–15 business days

Weather, carrier volume, and other factors outside our control can occasionally affect transit times.

Shipping Rates

We offer free standard shipping on every order — no minimum, no code required. The price you see at checkout is the price you pay.

Customs and Duties

For international orders, customs duties and import taxes may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer. Tarlano has no control over these fees and cannot predict their amount.

Order Tracking

A tracking number will be emailed to you within 1–3 business days after your order is processed. If you have not received tracking after this window, please check your spam folder, then contact us and we will locate it for you.

Address Accuracy

Please double-check your shipping address at checkout. Tarlano is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you cannot locate your package, please check with household members and neighbors first, then contact us within 7 days so we can help.

For items that arrive damaged, email us at support@tarlano.com within 48 hours of delivery with your order number and a photo, and we will make it right.

Contact and Customer Support

Business Name: Tarlano, a brand operated by Gardashov LLC
Address: 25 SE 2nd Ave Ste 550 #996, Miami, FL 33131, United States
Phone: +1 (213) 536-7030
Email: support@tarlano.com

Support Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.